All sales are FINAL and NON-REFUNDABLE except in the following 2 cases:
1. Tangible (e.g. shippable) items are subject to a refund only if the seller fails to deliver.
2. If your downloaded vid is broken/corrupt, we will contact the seller on your behalf for a replacement vid. If they fail to replace the vid, a credit of equal or lesser value will be applied within 30 days.
3. Refunds are handled on a case to case basis. If you would like to request a refund on undamaged and unopened items you may request one within 24 hours of receiving your product. Any shipping cost for return of the product will be the responsibility of the purchaser.
4. Custom vid and store item sales are final and are subject to mediation by our support team if the seller fails to deliver within 30 days of the purchase date. A refund would be applicable to any non-received custom vids or store items which were not sent to the buyer.